If you need help

Support

Onsite Support

We will send our team to your facility with the tools and knowledge to resolve any issues that you encounter.

Remote Support

We will work with you to help resolve unexpected issues, make adjustment if needed, and any other general support.

Call Support

Give us a call at 1-800-888-0018 from 9am - 5pm (CST) to talk to an engineer. Outside business hours, we will contact you within 24hr.

Service Plan

The Annual Service Agreement is an extension of the standard warranty. This agreement allows for an onsite service tech to conduct checks on the machine and checks for defects and wear. A service/preventative maintenance report will be completed at the completion of each visit.
+ Yearly Inspections & Preventative Maintenance Report
+ Maximize the life of equipment with expert care
+ One year included with AGV system purchase
+ Service Van for Road Support

Align Store

We understand that downtime can cause critical issues in a manufacturing setting. We offer replacements and spare parts on our Align Store at alignprod.store. If you don’t see the part you’re looking for, please email our team at support@alignprod.com and we’ll get you the part you need as soon as possible.
+ Order Parts online – ships straight to you
+ Fast turnaround for minimal downtime
+ Standard 5% discount for ordering online

Spare Parts Portal

Training Program

When you implement an AGV system, you’ll have the option to learn from Align how to operate your new system. Remote and on-site training sessions give your team the knowledge they need on how to operate, troubleshoot, and maximize the AGVs in your facility.
+ Remote & On-Site sessions available
+ Learn from Align and our technology partners
+ Maximize your investment

In-Person Support

For service trips located within our range, our team will be there with our support van as soon as we can. Equipped with all the necessary tools and parts, we’ll do our best to get you up and running in no time.
+ Fast support with qualified technicians
+ Prepared with tools and spare parts

Looking to get in contact with us?

Visit our contact page

If you need help

Support

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